Defective Merchandise and Returns
There is no stated or implied warranty associated with any of the products I manufacture. After receiving the product, it is up to the customer to visually inspect the product to be sure that no damage has occurred during shipment. If the item was shipped without insurance and the item was lost, the manufacturer and distributor is not responsible for replacing the item. If insurance was paid, replacement of the item or refunding of the payment for the item can take 90 days or longer. In a recent shipment via the US Postal Service, an item was “lost” and then, after 60 days, was mysteriously found and delivered by the shipper only after a claim had been filed by me (at the 60 day point)! Therefore, regardless of the time involved, any products purchased from this company may not be replaced or refunded until the claim has been paid in full
by the shipper to me. If additional services that include a guaranteed delivery date, such as Express Delivery or Second Day Air, are used, they must be paid for by the customer. In these cases, items that are lost will be replaced or refunded in a timely manner, often within a few weeks of the claim for loss.
Defective merchandise can be exchanged
item for item or repaired provided that the defective merchandise is returned to me for my inspection
and that the merchandise is indeed deemed to be defective. If the item is returned and, through the inspection process, I determine that the product has been misused or damaged by the customer, a replacement item will not be authorized. The customer is expected to have read all information at this website that deals with correct care and maintenance of products I sell.
All returns must be shipped pre-paid unless prior arrangements are made with me. Shipping of
defective merchandise back to the customer will be the responsibility of the customer. Shipping
charges are not refundable nor can I accept any returns on custom orders (for example, reed
cases made from wood other than oak, birch or maple).
I do recommend that you package the item(s) securely with appropriate bubble wrap or some other protective packing material, insure your package and send it via a trackable carrier such as FedEx, Express or Priority Mail and/or UPS. I am not responsible for lost or damaged shipments being returned to me.
Returned merchandise is to be shipped to: Roger Garrett, 17 Cashel Dr., Bloomington, IL 61704
USA